Frequently Asked Questions
Frequently Asked Questions
General
What kind of products does TINN/CO sell?
TINN/CO focuses on practical tools, equipment, and solutions for real homeowner projects. Every product is chosen to help make DIY projects easier and more successful.
⸻
Do you manufacture your own products?
No. We carefully source quality products from trusted suppliers and curate items we’d feel comfortable recommending to a friend or neighbor.
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Shipping times vary by product, but you’ll receive tracking information as soon as your order ships.
⸻
Where do you ship from?
Most of our products ship from U.S. warehouses to provide faster delivery whenever possible.
⸻
Can I track my order?
Yes. Once your order ships, we’ll email you tracking information so you can follow its progress.
⸻
Do you offer free shipping?
Many of our products include free shipping. Shipping costs, if applicable, will always be shown at checkout before you place your order.
_____
Why should I buy from TINN/CO instead of a large marketplace?
We focus on quality over quantity. Instead of listing thousands of random products, we carefully curate practical solutions for real homeowner projects. Our goal is to save you time and help you choose products with confidence.
Returns
What if I need to return something?
We want you to be happy with your purchase. If something isn’t right, visit our Returns & Refund Policy page for complete details or contact us at support@shoptinnco.com.
Products
How do I know which product is right for my project?
Our goal is to organize products by project, making it easier to find the right solution without sorting through thousands of unrelated items.
Customer Support
How can I contact TINN/CO?
Email us anytime at:
We’ll do our best to respond within one business day.
Still have a question?
If you can’t find the answer you’re looking for, we’re always happy to help.